Terms of service

Melbourne Wax & Beauty - Terms of Service

Welcome to Melbourne Wax & Beauty! These Terms of Service outline the rules and regulations for using our services and products. By visiting our shop, booking an appointment, or purchasing products, you agree to these terms.

1. Appointments

  1. Booking and Confirmation
    • All appointments must be booked through our website, phone, or in-store. Confirmation of your booking will be provided via email or text message.
  2. Cancellations and Rescheduling
    • Cancellations or rescheduling must be made at least 24 hours prior to your appointment. Late cancellations may incur a cancellation fee of up to 50% of the service cost.
  3. Late Arrivals
    • Arriving late may result in reduced service time to avoid delays for other clients.

2. Services

  1. Professional Standards
    • All treatments are performed by trained professionals to ensure the highest quality. Results may vary depending on individual circumstances.
  2. Health and Safety
    • Please inform us of any medical conditions, allergies, or sensitivities prior to your service. Melbourne Wax & Beauty is not liable for adverse reactions if health information is not disclosed.

3. Products

  1. Product Use
    • Follow all instructions provided with our products. Melbourne Wax & Beauty is not responsible for misuse or reactions caused by improper application.
  2. Sales Policy
    • All sales are subject to our Return and Refund Policy, outlined separately.

4. Payments

  1. Payment Methods
    • We accept cash, credit/debit cards, and other payment methods as indicated on our website or in-store.
  2. Deposits
    • Some services may require a deposit at the time of booking, which will be applied toward the total cost. Deposits are non-refundable for late cancellations or no-shows.

5. Privacy

  1. Personal Information
    • Any personal information collected during bookings or purchases will be handled in accordance with our Privacy Policy. We are committed to protecting your privacy.

6. Liability

  1. Service Outcomes
    • Melbourne Wax & Beauty is not liable for outcomes that do not meet client expectations if proper aftercare instructions are not followed.
  2. Loss or Damage
    • We are not responsible for lost or damaged personal items during your visit.

7. Changes to Terms

  • Melbourne Wax & Beauty reserves the right to update or modify these Terms of Service at any time. Changes will be effective upon posting to our website.

8. Contact Us

If you have any questions about these Terms of Service, please contact us:
Email: support@melbournewaxandbeauty.com.au
Phone: 0404 141 406

Thank you for choosing Melbourne Wax & Beauty. We look forward to serving you!