Shipping policy
Melbourne Wax & Beauty - Shipping Policy
At Melbourne Wax & Beauty, we strive to ensure a seamless delivery experience for all our customers. Below are the details of our shipping policy:
1. Order Processing
- Orders are processed within 1-2 business days after payment confirmation.
- You will receive a confirmation email with tracking details once your order has been dispatched.
2. Shipping Methods and Delivery Times
- Standard Shipping: 3-7 business days.
- Express Shipping: 1-3 business days.
- Delivery times may vary based on your location and carrier availability.
3. Shipping Fees
- Shipping fees are calculated at checkout based on the weight of your order and delivery location.
- Free shipping is available for orders over $100.
4. International Shipping
- At this time, Melbourne Wax & Beauty ships within Australia only.
5. Order Issues
-
Delays
- While we aim to deliver orders within the stated timeframes, delays may occur due to unforeseen circumstances.
-
Damaged or Lost Items
- If your order arrives damaged or is lost in transit, please contact us within 7 days of the estimated delivery date. We will work with the courier to resolve the issue.
6. Incorrect Address
- Please ensure your shipping address is accurate at checkout. Melbourne Wax & Beauty is not responsible for orders shipped to incorrect addresses provided by the customer.
7. Returns and Exchanges
- For information about returns or exchanges, please refer to our Return and Refund Policy.
Contact Us
If you have any questions or concerns about shipping, please reach out to us:
Email: support@melbournewaxandbeauty.com.au
Phone: 0404 141 406
Thank you for shopping with Melbourne Wax & Beauty!