Refund policy

Melbourne Wax & Beauty - Return and Refund Policy

At Melbourne Wax & Beauty, we are committed to providing high-quality services and products to ensure your satisfaction. If you are not entirely happy with your experience, please review our policy below.

Services

  1. Satisfaction Guarantee

    • If you are not satisfied with your service, please contact us within 48 hours of your appointment. We will work with you to address your concerns, which may include offering a complimentary touch-up or other solutions at our discretion.

  2. No Refunds on Services Rendered

    • Due to the nature of beauty treatments, we cannot provide refunds for completed services. However, we will strive to rectify any issues to ensure your satisfaction.

Products

  1. Eligibility for Returns

    • Products may be returned or exchanged within 14 days of purchase if they are unused, unopened, and in their original packaging. Proof of purchase is required.

  2. Defective or Damaged Products

    • If a product is found to be defective or damaged upon purchase, please notify us immediately. We will offer a replacement or a full refund.

  3. Non-Returnable Items

    • For hygiene reasons, certain items, including opened skincare or cosmetic products, cannot be returned or refunded unless they are faulty.

Refund Process

  • Approved refunds will be processed to the original payment method within 7-10 business days.
  • For exchanges, any price difference must be settled at the time of exchange.

Contact Us

If you have any questions or concerns regarding our return and refund policy, please reach out to us:
Email: support@melbournewaxandbeauty.com.au
Phone: 0404 141 406

Thank you for choosing Melbourne Wax & Beauty. Your trust and satisfaction mean the world to us!